Sorry we missed you and weren’t able to deliver your parcel
We have some new services so you can receive your parcel when it suits you and your busy lifestyle.
Simply complete the online form below and we'll re-direct your parcel.
Which option works best for you?
- Your Fastway courier may have already re-delivered your parcel to your local Parcel Connect agent, for you to collect when it suits you. Remember to bring your photo ID.
- Re-deliver to the same address on another day
- Re-direct to a new address
If you’re unable to accept your delivery in person, then you’ll also be required to provide us ‘Authority to leave without a signature’ and nominate a safe place for us to leave your parcel. You can do this online by completing the form below. It’s Fastway Couriers policy to obtain a signature on all deliveries. Fastway delivers on Monday to Friday only, not on weekends. You must select a preferred delivery date within five days of the original delivery attempt date.
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